BREXIT
The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. This agreement establishes zero tariffs or duties on trade between the UK and the EU. This means that all orders placed and shipped within Europe, will continue as normal and avoid any further charges. 

All European orders will be shipped DDP (Delivered Duties Paid), our courier DHL may contact you for more information regarding your shipment, however you will not be charged. 

We know how important it is to get your order to you as quickly and conveniently as possible, and we endeavour to despatch orders within one working day. However, please note that during special releases, major holidays and sale periods this may take longer. 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

If you have any questions around shipping please email: customersupport@representclo.com 

Opening Hours: Monday-Friday 9am - 5pm.

SHIPPING
We ship to the UK with Royal Mail and worldwide with DHL Express, for the fastest & most reliable service. Please see our shipping rates below. 

Please note, orders placed after 2pm GMT won't be shipped until the following business day.

Free returns are only available for mainland United Kingdom. Sale items excluded.

TRACKING YOUR PARCEL
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customise your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, REPRESENT cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, REPRESENT and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

• A photographic ID (e.g. passport or driving license)
• Your email/SMS notification from DHL

Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.

RUSSIAN SHIPMENTS
For more information, see our Russia shipping terms and conditions.Более подробную информацию можно найти в наших условиях доставки по России.

RETURNS POLICY

Exchanges / refunds will be issued up to 14 days from the date the product was received. 
Please make sure that you have carefully reviewed your order before finalising your purchase. 

UK RETURNS: Free on full priced items via Royal Mail (only). Otherwise £5 via DHL. 

ROW RETURNS: Unfortunately we are unable to offer any free returns outside of the UK. We recommend choosing your most reliable service and sending your parcel tracked.

To download a returns form simply click here. Print this off, fill it in and include it in your return. 

RETURNS ADDRESS:

Represent Clo, J&S House, Unit A, Denton Drive, Northwich, CW9 7LU

In order to return an item, you must meet the following conditions: 

The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packing. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

For more help please email: customersupport@representclo.com
Opening Hours: Monday-Friday 9am - 5pm

FOOTWEAR

Returned footwear must be in the original box, with original packaging.
Soles must have no wear. If footwear is returned with wear / damage these will be sent back to the customer.

SALE ITEMS

Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.
Free returns are not available on any sale items.