Backup of Terms and Conditions 2


Shipping
We ship worldwide with DHL Express, for the fastest & most reliable service.

UK - DHL Express (1-2 days)    £6.00.
Europe - DHL Express (1-3 days)   £15.00.
Worldwide - DHL Express (1-3 days)    £15.00.

UK DHL Express Shipping is free on orders above the value of £150.00.

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder.


Policy
Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase. 
For more help please contact:  customersupport@representclo.com or call us at 0800 328 5505 between 9am and 5pm (gmt).


Returns
Returns must be sent back within 14 days and in perfect original sale condition, unworn. Tags must not be broken.
We can't refund your original or return postage costs unless product is faulty / incorrect.
To download a returns form simply Click here 
Print this off, fill it in and 
include it in your return.  


Footwear
Returned footwear must be in box, with original packaging. 
Soles must have no wear. If footwear is returned with wear / damage these will be returned back to the customer.


Sales Items
Sale items can be returned for exchange / store credit.


Press related enquiries
press@representclothing.co.uk


Wholesale
sales@representclothing.co.uk


Represent Membership codes
These codes will be automatically emailed to you once reaching the below spends.

Gold - 20% off – £10,000
Silver - 15% off - £7,500
Bronze - 12% off - £5,000


Payment System
Our payment system is managed via PayPal and Sagepay, the worlds leading online payment systems.

Represent Clothing LTD © All rights reserved

VAT Registration No. GB 169 1738 74

Company No. 9221485

Opening hours Monday - Friday 9am - 5pm GMT
0800 328 5505


PRIVACY POLICY

1. Introduction

2. Welcome to Represent's privacy notice.

3. Represent respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

4. Important information and who we are

5. Purpose of this privacy notice

6. This privacy notice aims to give you information on how Represent collects and processes your personal data through your use of this website, including any data you may provide through this website when you accept browser cookies,sign up to our newsletter, purchase a product, create an account on our website , sign up to our loyalty scheme or take part in a competition.

7. This website is not intended for children and we do not knowingly collect data relating to children.

8. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

9. Controller

10. Represent Clothing Limited is the controller and responsible for your personal data (collectively referred to as "Represent", "we", "us" or "our" in this privacy notice).

11. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

12. Contact details

13. Our full details are:

14. Full name of legal entity: Represent Clothing Limited

15. Name of data privacy manager: Stefan Lewis

16. Email address: data@representclothing.co.uk

17. Postal address: Unit 1, Northgate Close, Horwich, BL6 6PQ

18. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

19. Changes to the privacy notice and your duty to inform us of changes

20. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

21. Third-party links

22. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

23. The data we collect about you

24. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

25. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title and date of birth.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username, purchases or orders made by you, your interests and preferences.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

26. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel a product you have with us but we will notify you if this is the case at the time.

27. How is your personal data collected?

28. We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • purchase our products;
    • create an account on our website;
    • sign up to our newsletter;
    • sign up to our loyalty scheme;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy [link] for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:
      (a) analytics providers such as Google based outside the EU;
      (b) advertising networks such as AdRoll based inside the EU the and Cloud.IQ based inside the EU;
      (c) search information providers such as Google based outside the EU.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Shopify based inside the EU, SagePay based inside the EU, MailChimp based outside the EU, Dotmailer based inside and outside the EU and DHL based inside and outside the EU, Bold Cashier based outside the EU.
  • Identity, Contact, Transaction, Profile, Marketing and Communications, Technical and Usage Data from the provider of our loyalty scheme, Antavo, which is based inside the EU.

 

29. How we use your personal data

30. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where is it necessary for the performance of a contract with you.

 

31. In some contexts we may rely on consent as a legal basis for processing your personal data, such as in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

32. Purposes for which we will use your personal data

33. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

34. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Necessary for our legitimate interests (to conclude our contract with our customers and to provide access to our products under such contract)
To manage payments, fees and charges a) Identity (b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
Necessary for our legitimate interests (to conclude our contract with our customers)
To collect and recover money owed to us (a) Identity (b) Contact
(c) Financial
(d) Transaction
Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy (a) Identity (b) Contact
(c) Profile
(d) Marketing and Communications
Necessary to comply with a legal obligation
To ask you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact
(c) Technical
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
To provide specialised offers, campaigns or loyalty rewards. (a) Identity (b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services, maintain our loyalty programme and grow our business)