Topwear:

FAQs
Denim:
Baggy: This is a relaxed silhouette, with a slight taper toward the leg opening. The denim sizing is measured in inches by waist size. We recommend you taking your usual size.
Bottoms:
Footwear:
Alpha Sneaker: True to size. If you take a half size we recommend going down to your nearest size.
Reptor Sneaker: True to size. If you take a half size we recommend going up to your nearest size.
Boots: True to size. If you take a half size we recommend going down to your nearest size.
How to find a product:
How to purchase a product:
If you have any questions or concerns, please contact us by phone at 0800 325 5505, Monday-Friday from 9AM-5PM (GMT) or via email at customersupport@representclothing.co.uk.
Creating a Represent account allows you to:
- Store credit card information to speed up checkout.
- News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more.
- Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.
- As soon as you have registered an account, you are able to access the Represent Prestige Club.
If you choose to not sign up when creating an account, you can go to the ‘Profile Information’ section of your account or any of the Represent Prestige landing pages to sign up at a later date.
- Benefits of joining the Prestige Club can be read here.
What is a Wish list?
Will I receive a confirmation email when I place my order?
How do I know my order has been dispatched?
Where do I track my order?
I have a missing item from my order
If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will investigate the matter and will resolve the issue for you as quickly as possible.
** All missing item claims must be made within 7 days of the delivery date of your order. **
Why I have not received my order within the estimated time?
- Check you have received an email confirming your order has been dispatched.
- Check the tracking information that is included in your dispatch confirmation email using the relevant link.
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
- Check nobody at your address has taken the delivery on your behalf.
- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.
+ Please contact DHL and customersupport@representclothing.com and we’ll do our best to resolve the issue as quickly as possible.
Order processing notes.
Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
We ship worldwide with DHL Express, for the fastest & most reliable service.
Europe - DHL Express (1-3 days) £15.00.
Worldwide - DHL Express (1-3 days) £15.00.
When do I get free shipping?
EU DHL Express shipping is free on all orders above €175.
US DHL Express Shipping is free on all orders above $200.
Free shipping can also be earned when redeeming points via the Prestige Club.
Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder.
I am ordering from Russia, will it be shipped with DHL?
Duties and fees need to be paid at destination by the receiver (who will need to clear the shipment in their own name)
Terms and Conditions will have to be accepted before purchasing, this is located on the Payment Details page.
** Please Note - Terms and conditions will be provided in Russian as well as English.
Processing notes.
Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
What is the typical delivery time for an order to reach a certain country or region?
- Royal Mail Tracked & Signed to the UK (only) is 2-3 business days.
- DHL Express delivery to European countries is 1-3 business days.
- DHL Express delivery to ROW is 1-4 business days.
Does Represent ship to Post Office Boxes, Military Bases or Freight Forwarding addresses?
Do I need to pay Customs & Import fees?
USA
Canada
Rest of World
How do I send a parcel back for a return?
1.To start your return, head to our returns portal (you’ll need your order number handy).
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!
RETURNS PORTAL
EU returns
There will be no DHL shipping label enclosed as we cannot cover return shipping costs.
Please ensure all returns are marked as returns to avoid any additional customs fees.
Rest of World Returns
There will be no DHL shipping label enclosed as we cannot cover return shipping costs.
Please ensure all returns are marked as returns to avoid any additional customs fees.
PayPal returns
Can I return an item I have purchased in the sale?
An item I purchased is now on sale. Can you adjust the price?
What do I expect after sending a return request form?
How long will it take me to get my refund?
How long does it take for my exchange to be completed?
How do I use my store credit code?
Once given a store credit code it does not have a time limit, however they cannot be used during sale periods.
Promotional codes and store credit codes cannot be used at the same time**
How long does it take for customer service to respond?
Are your clothes true to size?
Size Information
How can I subscribe to the Represent newsletter?
- You can also stay updated by following us on Social Media.
- If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Represent newsletter.
- You can also contact our Customer Service with any questions regarding our Represent newsletter. Our advisers will be delighted to assist you.
How do I wash the Represent Jackets and Bombers?
How do I wash my Represent printed T-Shirt and Hoodie?
How do I protect my Represent shoes?
How do I protect my Represent leather goods?
Can I purchase an item that is a pre-order?
I have purchased two different pre-orders with different shipping dates?
In either case, you will only be charged once the items have been processed through the checkout.
How is Represent's checkout and payment systems managed?
When will my payment be debited from my account?