FAQs

How do I shop Representclo.com?
Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as Topwear or Footwear. If you are looking for a specific item, you may use our search box to find products by name, category or style.
When you have made your selection, choose your size and click on "add to basket". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on "Proceed to checkout" to be led through the checkout process.

If you have any questions or concerns, please contact us by phone at 0800 325 5505, Monday-Friday from 9AM-5PM (GMT) or via email at customersupport@representclothing.co.uk.
What are the benefits of creating a Represent account?
- Save various billing and shipping addresses to speed up the ordering process.


 - Store credit card information to speed up checkout.


 - News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more. 



 - Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.



 - As soon as you have registered an account, you are able to access the Represent Prestige Club.


 If you choose to not sign up when creating an account, you can go to the ‘Profile Information’ section of your account or any of the Represent Prestige landing pages to sign up at a later date.



- Benefits of joining the Prestige Club can be read here.
You can create a personalised wish list of your favourite items, print it and share across social media platforms.
Can I cancel or modify my order?
If you wish to cancel your order, please send an email to customersupport@representclothing.co.uk as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be canelled.
If you have made a mistake with your address when placing your order, please contact customersupport@representclothing.co.uk immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed the process up.
If you've selected our Express Shipping service via DHL, an address change is possible. DHL offer an online service called ODD (On Delivery Demand) which you can use to make the delivery more convenient for you.

Here's the link for the ODD service: https://ondemand.dhl.com

You'd simply follow the link, enter your tracking details then hit the 'change address' section and the rest will be easy to follow.


You'll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.
How will I know my order has been successful?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add customersupport@representclothing.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.
How do I track my order?
An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.
What do I do when there is an item missing from my order?
An order form is included in every parcel sent from our distribution centre, please check the order form to ensure there are no items missing from the list.


If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days of the delivery date of your order. **
I have not received my order, where is it?
Please check the following before contacting our customer service team:


- Check you have received an email confirming your order has been dispatched.


- Check the tracking information that is included in your dispatch confirmation email using the relevant link.


- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.


- Check nobody at your address has taken the delivery on your behalf.


- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.


+ Please contact DHL and customersupport@representclothing.com and we’ll do our best to resolve the issue as quickly as possible.
What service does Represent ship with?
UK - DHL Express (1-2 days) Free Shipping & Free Returns.


Europe - DHL Express (1-3 days) £15.00.


Worldwide - DHL Express (1-3 days) £15.00.
UK DHL Express Shipping is free on all orders. This also comes with a free return-shipping label.


EU DHL Express shipping is free on all orders above €175.


US DHL Express Shipping is free on all orders above $200.


Free shipping can also be earned when redeeming points via the Prestige Club.

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder.
How long will it take to receive my order?
- DHL Express delivery to the UK next day.


- DHL Express delivery to European countries are 1-2 days.


- DHL Express delivery to North, Central and South America are 2-3 days.


- DHL Express delivery to Asia are 2-3 days.


- DHL Express delivery to Oceanic are 2-3 days.


- DHL Express delivery to Africa are 2-3 days.
Does Represent ship to Post Office Boxes, Military Bases or Freight Forwarding addresses?
Represent do ship to PO Boxes, Military Bases and freight forwarding address these will be shipped via Royal Mail – which may add to delivery times.
How do I return my order?
Please fill out your returns form which is provided within your order and follow any of the instructions below which suites you best.

You can send the return parcel back on any service, we recommend that you use a tracked service as you have 14 days to return the order for a refund. Represent is not liable to cover shipping costs for returns unless the product is faulty / incorrect. 


For more help please contact: customersupport@representclo.com or call us at 0800 328 5505 between 9am and 5pm (gmt).
The returns label that comes with your order will become discontinued after 30 days of you receiving your parcel!


Simply follow the instructions on the DHL website and send the parcel back to us using the free returns label – http://www.dhl.co.uk/en/express/shipping/collection.html
Can I return a sale item?
Items purchased during a sale period are eligible for exchange and store credit only. Store credit will be issued via email corresponding to your order. If a refund has been requested, we will automatically issue a store credit code.
We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.
I have returned my item to Represent, what happens now?
Once we have received your return you will receive a confirmation email to let you know we have got your return.
Refunds will take up to 10 working days to go into the account you paid with via the original payment method.
Exchanges will take up to 5 working days to be received, we cannot guarantee size availability. If your exchange is not in stock you will be refunded, this will take up to10 working days to go into the account you paid with via the original payment.
Once you have received your store credit code proceed to the checkout as type your store credit into the discount box and this will be deducted from the total amount.

Once given a store credit code it does not have a time limit, however they cannot be used during sale periods.

Promotional codes and store credit codes cannot be used at the same time**
I emailed customer service, how long will it take them to respond?
Due to high volumes of inquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.
Are Represent clothes true to size?
We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email customersupport@representclo.com
For more information about sizes, you can check the size guide on each product page.
How can I follow Represent News?
- To subscribe to our newsletter, please visit the Newsletter section and fill in the registration form.

- You can also stay updated by following us on Social Media.


- If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Represent newsletter.


- You can also contact our Customer Service with any questions regarding our Represent newsletter. Our advisers will be delighted to assist you.
After care for Represent
Represent Jacket and Bombers should be professionally dry-cleaned – please see the garment’s care label for instructions. It is recommended that if your Represent coat has detachable fur or leather trim detailing, please consult your dry-cleaner for further advice.
We recommend washing all products on a cool wash, and allow to dry naturally. Do not tumble dry.
Specialist shoe cleaners can be used to protect shoes. For any additional scuffs or marks, scrub lightly with a wet cloth.
We advise using protective leather spray.
What is a pre-ordered item?
Certain products that are not immediately available to purchase may be displayed on www.representclo.com. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.
If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.
What Payment methods do Represent accept?
Our checkout is managed by Bold – Cashier. Paypal via Braintree and SagePay power our payment systems, the World’s leading online payment gateways.
Your bank account will be debited as soon as your order has been placed. Pending payments will be stopped and not sent until full payment is received by Represent.