Privacy policy

Last updated on 9th September 2025.

Introduction

This U.S. Privacy Policy (this “Privacy Policy” or “Policy”) sets out the types of personal data Represent Clothing Inc. (“Represent,” “we,” “us”, “our,” “company”) may collect about you when you visit our website at https://representclo.com and any pages or subdomains or any other websites or applications that have links to this Policy (collectively, “website”) or otherwise interact with us and explains how we process, store, maintain, protect, and disclose your personal data. This Privacy Policy is for United States residents and is applicable to our customers and website visitors in the United States. If you are a citizen or resident of the EU or otherwise outside the United States, please see our Privacy Policy at https://representclohelp.zendesk.com/hc/en-gb/articles/30179375748253-Privacy-Policy.

This Privacy Policy applies to information we collect when you are a visitor to our website or our social media pages, when you purchase any products from Represent, when you communicate with us and/or the website via email, text, or other electronic means, when you interact with our advertising (if that advertising links to this Policy), and/or when you use any of our mobile or desktop applications. This Privacy Policy does not apply to information that is collected by a third party not on our behalf, including information that may be collected through any application or content that may be accessible from or through our website. We may collect, use, store and transfer different kinds of personal data about you depending upon your interaction with us, e.g., when you visit our website or social media pages, register for an online account with us, join our loyalty program, contact us, subscribe to our newsletter, purchase any of our products or when you download and register an account for our apps.

Represent is the “data controller” or covered “business” in respect of your personal data, within the meaning of those terms as used in various U.S. privacy and data protection laws and regulations. As the controller, we are responsible for deciding how we collect, hold, process, disclose, and otherwise use personal data we collect or receive about you. We respect your privacy and are committed to protecting your personal data. We will ensure that your personal data is stored and used in accordance with this Privacy Policy. 

Nothing in this Privacy Policy may be construed to create any obligation for us beyond what is required by applicable law.

Please read this Privacy Policy carefully. BY ACCESSING OR USING THIS WEBSITE OR REGISTERING FOR ANY ACCOUNTS OR PURCHASING ANY PRODUCTS AVAILABLE ON THIS WEBSITE, YOU ACKNOWLEDGE THIS PRIVACY POLICY AND OUR PRIVACY PRACTICES. IF YOU DO NOT AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY (AND TO THE TERMS SET FORTH IN ANY OTHER DOCUMENTS REFERENCED OR INCORPORATED HEREIN OR ACCESSIBLE ON OUR WEBSITE), YOUR OPTION IS TO DISCONTINUE USE OF THIS WEBSITE. This Privacy Policy may change from time to time. We will regularly review this Privacy Policy and any updates we make will be posted on our website. We encourage you to frequently check this page for any changes to stay informed about how we are collecting and processing personal data about you.

**Please note that, because your security and privacy is so important to us, NO ONE AT THIS COMPANY WILL EVER REQUEST YOUR PASSWORDS, USERNAMES, CREDIT CARD INFORMATION, OR OTHER PERSONALLY IDENTIFIABLE INFORMATION THROUGH UNSOLICITED EMAILS, TELEPHONE CALLS, OR OTHER COMMUNICATIONS!  If you receive an email, telephone call or other communication purportedly from us that requests personal data from you (including passwords, usernames, or credit card information), please let us know. Also, you should delete the email or end the communication without responding to it!**

This Privacy Policy has been drafted with brevity and clarity in mind. It does not provide exhaustive detail on all aspects of our collection and use of personal data. However, we would be happy to provide any additional information or explanation upon request. If you have any questions or concerns about any of your personal data or information contained within our Privacy Policy, please contact us using the details below.

1. Our website and app are not for children (under age 18)

Our website and app are not intended for children (anyone under the age of 18) and we do not knowingly collect data relating to children. No one under age 18 may provide any information to or on the website or our app. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website or our app or through any of its features, register on the website or register on our app, make any purchases through the website or our app, use any of the interactive or public comment features of this website or our app, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18, we may delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@representclo.com.

2. How to contact us

The person responsible for data protection matters within our organization is the Chief Digital Officer who can be contacted at privacy@representclo.com.

If you have any questions or concerns about this Privacy Policy or our privacy practices or if you wish to exercise any of your rights over your data as set out in section 12 below, please do not hesitate to contact us by one of the following methods:

By post: at our registered office, Represent Clothing Inc., 461 North Robertson Boulevard, West Hollywood, CA 90048

By email: privacy@representclo.com

3. What data do we collect?

“Personal data” or “personal information” (terms used interchangeably herein) is any information about an individual (and/or, under California or certain other similar laws, about a household) from which that person (or household) can be identified. It does not include data that has been anonymized, i.e. data where any identifiable link to an individual or household has been removed, and such anonymized data falls outside the scope of privacy and data protection laws. 

Whenever we collect, store, use, disclose or delete your personal data, this is referred to as processing your personal data. As a website user, visitor or customer or app user, we will process different kinds of personal data about you which we have grouped together as follows:

  • Identity data – data which identifies you including your name, title, user name, date of birth and gender.
  • Contact data – your contact details such as your billing address, delivery address, email address and telephone numbers.
  • Purchase data – information concerning the products you have purchased from us including how frequently you purchase from us, whether you have used any discount or gift card codes, or other offers, which products you have purchased, how much you have spent with us and information relating to your membership of our members reward program, Represent Prestige, including how many Represent Prestige points you have collected and which rewards tier you are in.
  • Security data – for your security we keep an encrypted record of your login password.
  • Customer Service data – information relating to your interactions with our customer service team by email, phone, WhatsApp, on-line chat or by post or by submitting an inquiry form on our website or contacting us via our social media pages or via our app. For example, information you provide when you make a general inquiry, ask us for product advice or in the unfortunate case that you need to complain to us.
  • Financial data – data we collect if you purchase a product from us such as your bank account and your payment card details.
  • Review data – information you provide to us when you review our products or services such as via Trust Pilot or when you provide feedback to our customer services team.
  • Marketing data – data which we capture when you sign up to receive our newsletter or other marketing communications, including your preference regarding us contacting you this way, opt-out data and any vouchers or other offers we have sent you as well as data on how you respond to and interact with our marketing communications.
  • Technical data – electronic information which is automatically logged/stored by processing equipment including details of the device(s) you use to access our services, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, country and telephone code where your device is located, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website or apps or open our emails.
  • Usage data – information that is automatically collected as you visit and browse our website or app about how you use our website and our app, including how you navigate and interact with our website, which pages and products you view, the time you spend on our website, information about your previous visits, the advertisements you view and click on, the contents of your shopping basket, products on your wish list and which you show an interest in, any search terms you enter and whether you encounter any problems. We also collect data about how you arrive at our website (e.g. through a search and the search keywords used) and may also collect data about how you discover our app.
  • Social Media data – data you provide to us directly about your social media accounts or which we have access to when you connect with us or like or follow our social media accounts, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts.

We also collect, use, process, and share anonymized aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law, since we anonymize the data when it is aggregated such that this data cannot directly or indirectly reveal your identity or otherwise reveal any personally identifiable information about a particular person or household. For example, we may aggregate your Usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any special or sensitive categories of personal data about you (such as information about your health, race, political opinions, religious beliefs or sexuality). Nor do we collect any information about criminal convictions and offences.

 

4. When do we collect your data?

Direct interactions: We collect personal data directly from you when you interact with us or correspond with us directly via our website or apps, by email, WhatsApp, online chat, by post or on social media. This includes personal data you provide when you:

  • visit our website;
  • create an account on our website or app;
  • become of member of Represent Prestige, our members rewards program;
  • place an order for any of our products;
  • subscribe to receive our marketing communications;
  • engage with us on social media, such as by following us, liking our posts, commenting on our posts or sending direct messages;
  • contact us by any means including filing out an inquiry form on our website or sending us an email;
  • give us feedback or respond to our request for feedback;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • comment or review our products.

Automated technologies or interactions: When you interact with our website or app, our systems will automatically collect information about your equipment, browsing actions and patterns. We collect this personal data (namely Technical and Usage data) by using cookies, tracking pixels, server logs and other similar technologies. Please see the section headed Cookies below and our Cookies Policy at https://representclohelp.zendesk.com/hc/en-gb/articles/30202824462237-Cookie-Policy. We also collect information using a pixel contained in our marketing emails. We collect and use this information when you interact with our website or app and our emails to improve our site content, recommend products of interest to you and to tailor our marketing communications to you.

Other third parties: We may also receive personal data about you from various third parties as set out below:

  • our third party ecommerce website provider (currently Shopify) whose services enable us to process electronic orders and payments for products, our third party app provider (currently Venn Apps) and other providers of technical, payment and delivery services;
  • our third party fraud and abuse detection provider (currently Signifyd Inc.) to help detect and prevent fraudulent transactions on our website and app. Signifyd uses machine learning technology (artificial intelligence) to analyze whether or not a transaction is fraudulent and to recommend whether it should be declined or approved. We use their recommendation to assist us in making our decision on whether to accept an order. If we decide to refuse your order and you are dissatisfied with our decision, please contact us using the contact details at section 2 above. For more information on Signifyd’s processing of your personal data please see their privacy notice at https://www.signifyd.com/privacy/;
  • analytics providers such as Google Analytics, Shopify Analytics and Apple’s App Analytics who provide us with Technical and Usage data;
  • advertising networks such as Google Adwords and Facebook who provide us with Technical and Usage data;
  • operators of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, YouTube and TikTok, which may be based outside of the US; and
  • review platforms such as Trustpilot who may provide Review data.

5. How and why we use your personal data

We will only use your personal data when the law allows us to. The legal basis will vary depending on the reason we are collecting your personal data. Sometimes we might rely on more than one legal basis when we process your personal data depending on why we are using your data. Please contact us at any time if you need more information about how we are using your personal data and which legal basis we are relying on.

We have summarized below the legal basis we rely on to use your personal data and examples of how this works in practice:

  • Where it is necessary for the performance of a contract to which you are party or to take steps at your request before entering into such a contract

We will need to process your data when you purchase products from us in order to process and deliver your order including taking payment from you. We are likely to process your Identity, Contact, Purchase, Customer Service and Financial data on this basis.

We may also rely on contractual necessity to operate, manage and run your membership of Represent Prestige, our loyalty program where you are rewarded for purchases.

  • Where we have your consent to do so, subject to your right to withdraw consent

We may send you marketing communications by email or by SMS if you have subscribed to receiving these communications from us in this way. Our marketing email provider uses a pixel contained in our emails to track how you interact with them (such as whether they are delivered, opened, marked as spam or unsubscribe) and which features you click on and to collect Technical data (such as the type of device you use to open them and your location). This means that we can send you email content that’s more relevant and tailored to you. If you want to opt-out of email tracking at any time, then you can opt-out of receiving marketing emails as indicated below.   
We may rely on the ‘soft opt-in’ to send you marketing emails and/or texts without asking for your express opt-in consent. For further information on the soft opt-in, please see the section on legitimate interests below.

By opting in to receive our marketing communications, you agree to receive communications within the quiet time (outside of 8am to 9pm local time).

You can easily opt-out of our marketing emails by clicking the ‘unsubscribe’ link or by contacting us by email at privacy@representclo.com. You can easily opt-out of our marketing texts by texting ‘STOP’ at any time.

We will also obtain your consent to collect certain Usage and Technical data when we ask you to consent to cookies. Please see the section headed “Cookies” below for more information. 
We will get your opt-in consent before we share your personal data with any third party for marketing.

Where we process information on the basis of consent, if at any time you want us to stop processing this information, you can withdraw your consent.

  • Where it is necessary to comply with a legal or regulatory obligation that we are subject to 
    We are subject to legal and regulatory obligations that require us to process your personal data, for example, anti-money laundering obligations, compliance with subpoenas and government requests, and consumer contracts legislation. We are likely to process your Identity, Contact, Purchase, Security, Financial, and Technical data in connection with this purpose.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

We may analyze your personal information including Identity, Contact, Customer Service, Review, Marketing, Purchase, Technical, Usage and Social Media data so that we can form a view of what you may want or need or what may be of interest to you to send you marketing communications relevant to you. We may make use of additional information about you where it is available from third parties for this purpose.

Our legitimate interests in processing your personal data for our own business purposes include the following:

  • To manage our relationship with you and notify you of changes to our terms and conditions or this Privacy Policy (which may include processing Identity, Contact, Purchase, Security, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • To promote our products and our business, including via our website, via email, via our app and via social media (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • To personalize our marketing to you to provide you with a better and more engaging experience (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • Where we have obtained your contact details in the course of a sale or negotiations for a sale of a product or service to you, we may rely on the ‘soft opt-in’ to send you direct marketing emails and/or texts in relation to similar products or services if you do not choose to opt out (which may include processing Identity, Contact, Purchase and Marketing data);
  • To manage, administer, operate and run the Represent Prestige loyalty program including the rewards tiers and the earning and redemption of points and other rewards and benefits, communicating with you periodically regarding your Represent Prestige membership including your profile, status and points earned and analyzing and administering your Represent Prestige activity and use including points collected and redeemed and any offers, rewards or discounts used (which may include processing Identity, Contact, Purchase, Customer Service and Financial data);
  • To correspond with you concerning your account for our website or our app or your purchases, and to respond to your queries, refund requests and complaints (which may include processing Identity, Contact, Purchase, Customer Service, Marketing, Usage and Social Media data);
  • To conduct our business and operate as a retailer of clothing, to further our business and community interests and operate profitably (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • To develop and grow our business, improve our products and offerings, our website, app and our customer service (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • To process orders for products including managing payments and collecting and recovering money owed to us (which may include processing Identity, Contact, Purchase, Financial, Customer Service, Review, Marketing, Usage and Social Media data);
  • To send you survey and feedback requests to help us improve our products and services (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage and Social Media data).
  • To administer and protect our business, our website, our online store and our app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage and Technical data);
  • To create and maintain accurate business records (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
  • To protect our business and financial interests and for the purpose of establishing, exercising or defending legal claims (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical and Social Media data);
  • To ensure our website and online store and app are being used in compliance with relevant terms and conditions (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical and Social Media data); and
  • For fraud prevention, anti-money laundering, and for the prevention or detection of crime (which may include processing Identity, Contact, Security, Financial, Usage and Technical data).

6. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. If you fail to provide personal data

Where we need to collect personal data from you in order to comply with our legal obligations or to perform a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the relevant contract (for example deliver your products or process your payment). In this case, we may have to cancel the relevant contract.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Your personal data is available to authorized personnel of Represent who need access to the information in order to fulfil their duties. All Represent personnel who have access to your personal data will only process your personal data on our instructions and they shall be subject to a duty of confidentiality.

We also have placed procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, however, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

9. How long will we keep your data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In relation to marketing consents, we may ask for your updated consent from time to time if we have not heard from you in a while to check that you still want to receive our emails or texts. If you decide to opt-out we will keep a record of this alongside your email address or other contact details to ensure that we do not send you marketing communications going forward.

In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We shall not have any liability whatsoever to you for the deletion of personal data in accordance with our data retention policy.

10. Who do we share your data with?

Please note that we may disclose aggregated information about you without restriction and without notice to you, since, as discussed above in Section 3, such aggregated information is anonymized and does not identify any individual or household or otherwise contain personally identifiable information and is not subject to applicable privacy and data protection laws. 

We may share your personal data with the following data processors, service providers, and vendors in order to perform a contract with you, comply with a legal or regulatory obligation, in our legitimate interests of conducting our business or where you have consented:

  • Third parties who support our website and our app and provide other business systems such as Shopify, our ecommerce provider and Venn Apps, our app provider.
  • Our third-party warehouse provider(s) who may not be based in the US;
  • Operational companies such as delivery couriers;
  • Our returns carriers (currently ReBound and Loop Returns), who may not be based in the US;
  • Third party payment providers and ‘buy now, pay later’ finance providers such as Stripe, Klarna, Clearpay, Afterpay, PayPal, ApplePay and mollie;
  • Our accounting software providers (currently Xero and Oracle NetSuite);
  • Marketing and advertising providers such as Klaviyo, Ometria and Yotpo SMS Bump;
  • Data analytics companies such as Google Analytics and Shopify Analytics;
  • Social media platforms and online search engines such as Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok and Google to show you products that might interest you while you’re browsing the internet and using social media platforms;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Represent Clothing Inc’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Represent Clothing Inc about our users and customers is among the assets transferred. We may also seek to acquire other businesses or merge with them;
  • Other companies and organizations for the purposes of fraud protection and credit risk reduction, including His Majesty’s Revenue & Customs (HMRC), the Internal Revenue Services (IRS), the police, regulators and other authorities and public bodies;
  • Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services;
  • Courts, tribunals, litigants, tax authorities and government agencies in compliance with any court order, law, or legal process, including to respond to any government, or regulatory request or subpoena or to enable us to enforce any agreement with you; and
  • Our group companies including for the purposes of our regular reporting activities on company performance, operating our business, providing our products and/or services, for system maintenance, support and hosting of data or in the context of a business reorganization or group restructuring exercise.

We require all our data processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In some instances where we share data with third parties, such as, for example, His Majesty's Revenue & Customs (HMRC) in the UK, the Internal Revenue Services (IRS) in the U.S., or similar entities or agencies, those third parties will also be controllers of your personal data. We shall not be responsible or liable for the way in which other data controllers hold or process your personal data. Please review the privacy policies of such third parties or contact those third parties for further information regarding how they will use your data. We shall only share your personal data with third parties in accordance with this Privacy Policy.

Your data will also be shared with Signifyd, Inc. who provide us with fraud and abuse detection services to help detect and prevent potentially fraudulent transactions on our website and app. We provide information about you to Signifyd and Signifyd also collect information about you. For information on what personal data Signifyd collects, how it uses data collected and on its data disclosures please see Signifyd’s privacy notice which can be found at https://www.signifyd.com/privacy/. 

11. International transfers

All data that we collect, whether submitted directly by you or collected automatically by us, will be processed and stored in the UK or in any other country in which Represent, its affiliates, subsidiaries, agents or third parties who process personal data on Represent’s behalf operate or maintain facilities and by using this website and its services (or our app) and by submitting any data, you consent to any such transfer of information outside of the country of origin to the UK or such other countries.

12. What are your rights over your data?

You may have certain rights in respect of the personal data that we process about you (where we are the data controller because we determine the purpose and means for which that personal data shall be processed):

  • the right to request access to your personal data that we hold and to receive certain information relating to that data;
  • the right to ask us to rectify inaccurate data or to complete incomplete data;
  • the right to receive or ask for your personal data to be transferred to a third party in a structured, commonly used and machine-readable format (note that this right to portability only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);
  • the right to request the erasure of personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or if you have successfully objected to processing (note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request);
  • the right to object to how we process your personal data in certain circumstances, including the right to ask us not to process your personal data for marketing purposes;
  • the right to restrict processing of your personal data, for example if you want us to establish the accuracy of the data or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it; and
  • where we are processing personal data relating to you on the basis that we have your consent to do so, you may withdraw your consent at any time (this will not affect the lawfulness of any processing carried out before you withdraw your consent). If you withdraw your consent, we may not be able to provide certain products or services to you.

If you wish to exercise any of the rights set out above, please contact us at the contact information set forth in Section 2 above.

We may ask you to verify your identity if you make a request to us to exercise any of the rights set out above. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please note that you have other choices regarding the personal information you provide to us. There are certain mechanisms that provide you with certain control over your information, such as the following: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, however, please note that some parts of our website may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to privacy@representclo.com.
  • Promotional Offers from the Company. If you do not wish to have your personal information used by the company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to the email address set forth in Section 2. Also, if we have sent you a promotional email, you can click the ‘unsubscribe’ link in this email to be omitted from future promotional emails. This opt out does not apply to information provided to the company as a result of a product purchase, warranty registration, product service experience, or other transactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending us an email with your request to privacy@representclo.com. You can also set your preferences for targeting cookies through the cookie preferences mechanism on our website. 

For more information about certain technologies and choices and control you may have, see our Cookies Policy.

Consumer privacy laws in various states of the United States may provide their residents with additional or different rights regarding our use of their personal data. Thus, U.S. Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, and Virginia may have personal information rights and choices, which are addressed below:

Rights in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. These states provide (now or in the future) their state residents with rights to: 

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights or to appeal an adverse decision, please contact us at privacy@representclo.com.

Additional Rights in California. 

(i) “Shine the Light Law.” In addition to the rights set out above in this Privacy Policy, California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@representclo.com.

(ii) CalOPPA. Also, pursuant to the California Online Privacy Protection Act (CalOPPA), at Cal. Business & Professions Code §§22575-79, to the extent we collect any personal data from any California residents, we are required to disclose to those California residents whether we respond to their “do not track” requests. More specifically, certain web browsers may allow a user to enable a “do not track” option that sends signals to the websites the user visits indicating that the user does not want the user’s online activities tracked. This is different than blocking cookies, and browsers with the “do not track” option selected may still accept cookies. There is currently no universally-accepted technology standard for recognizing and implementing “do not track” signals. Furthermore, our website and apps currently do not have the functionality to recognize or honor “do not track” browser signaling. Thus, we do not respond to “do not track” signals. If a standard for online tracking is adopted in the future that we must follow, or if we otherwise are able to respond to such signals, we will modify this Privacy Policy accordingly.

(iii) CCPA. Additionally, if you are a California resident, California law may provide you with additional rights regarding a business’ use of your personal information under the California Consumer Privacy Act (CCPA). We (and our website) are not current a covered business subject to the restrictions and regulations of the CCPA, but we nonetheless are diligent about protecting your privacy rights and about honoring any requests from our users regarding their personal data. To learn more about your California privacy rights under the CCPA, see the California Consumer Privacy Act of 2018, California Civil Code § 1798.100, et seq. or visit the California Attorney General FAQs about the CCPA at https://oag.ca.gov/privacy/ccpa. See also above under “Rights in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.”

While we are not required to comply at present, we will do our best to respond to your requests. Just as the CCPA provides, if you are a California resident, you may request once a year, free of charge, certain information regarding our disclosures of personal data to third parties for direct marketing purposes. Specifically, if we engage in any direct marketing, and if you request it, we will provide a list of the categories of personal data disclosed to third parties for third-party direct marketing purposes, along with the names and addresses of these third parties. To make such a request, please contact us using the contact information in Section 2 of this Privacy Policy. We reserve our right not to respond to requests submitted other than to the contact points listed above. You should put “California Privacy Rights” in the subject line and in your request. We may need to verify your identity before providing information to you.

Nevada. Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise this sale opt-out right may submit a request by sending a request to the address set forth above in Section 2 or by sending an email to privacy@representclo.com. However, please know that we do not currently sell data triggering that statute’s opt-out requirements.

13. Marketing preference

There are several ways you can stop direct marketing communications from us:

  • You can click the ‘unsubscribe’ link in any email or text STOP in response to any SMS message that we send you.
  • You can contact us by email at privacy@representclo.com.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are updated.

14. Cookies

Our website and app use cookies to distinguish you from other users of our website and app. This helps us to provide you with a good experience when you browse our website or use our app and to improve our website, our app, products and services. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org. Please note that we are not responsible for the content of third party websites.

For more information about the cookies we use and the reasons why we use them, please see our Cookie Policy. We request your consent before using analytical or performance cookies, functionality cookies or targeting cookies, but do not require your consent to use strictly necessary cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies (and the above websites tell you how to do this). If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

15. Third party links

Our website and app may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy policies of every website you visit.

16. How to complain

Please let us know if you are unhappy with how we have used your personal data. You can contact us by email at privacy@representclo.com.

17. Changes to your data

It is important that the personal data we hold about you is accurate and current. Please let us know if your contact details change during your relationship with us. You have the right to correct any information we hold about you that you think is wrong or incomplete. You can login to your account to change your shipping address or password. Please contact us at the email address set forth in Section 2 if you want to change the email address associated with your account or to make any other changes to your personal data.